TeamKBS builds relationships that extend beyond the initial software implementation by providing client-centered services aimed at maximizing MAS 90 and MAS 200 applications and features. Over the last 5 years our clients have given us consistently high marks in the area of client care, technical support, response time and attention to client issue.
TeamKBS proudly offers the following services to our clients:
TRAINING
 Education and training are key factors in successful implementations. TeamKBS is committed to providing a solid foundation of product knowledge for all our client users. To that end we offer a variety of training options to maximize knowledge of system features, settings and workflow processes
Training Offered
- Formal Classroom
- Virtual Classroom
- Small Group Training
- One-on-One Training
- Executive Level Training
- Client Custom Training
Certifications
All our instructors are Sage Software certified Trainers and use Sage Software Certified Course Curriculum as training guides.
We offer module specific training for both setup and workflow and will design a training program that specifically addresses the needs of your organization.
TECHNICAL SUPPORT
TeamKBS offers a variety of technical support options including:
- Help Desk Support
Some issues can be resolved with a simple telephone call from the client to our product support team.
- On-site Technical Support
Other issues may require travel to the client site for issue resolution.
- Remote Access Dial-In Support
When applicable, TeamKBS uses remote access support tools that give us the ability to identify and resolve technical support issues quickly and efficiently.
- E-mail Support
Contact our technical support team via email at helpdesk@teamkbs.com. Your Support Request will be automatically forwarded to our Help Desk.
CUSTOM REPORT WRITING
Both MAS 90 and MAS 200 offer a comprehensive reporting package “out-of-the-box”. While these reports provide excellent general information, we find that many of our client request additional reports tailored to their specific business needs.
Our report writing specialists have a strong understanding of the MAS 90 and MAS 200 data file structure. TeamKBS pairs the knowledge of the data file structure with client specific requirements to extract pertinent information needed for business management and reporting.
DATA CONVERSION
When implementing a new Business Management System, clients are concerned about retaining historical customer, vendor, production and financial information. Our project managers work with clients to determine which information is critical and bring that information into the new system.
We typically use the Visual Integrator module to import Customer, Vendor, Inventory Item and GL Account Masterfile data into MAS 90 and MAS 200.
PROJECT MANAGEMENT
A Project Manager is assigned to each new installation to facilitate a smooth transition from the legacy system to the new system. Project Managers communicate directly with the client’s Project Leader and keeps them abreast of implementation issues, billing issues and project status.
The Project Manager also acts in the role of a transition manager or change agent often introducing new policies, workflow processes and providing some on-site training.
SPECIAL PROJECTS
Helping our clients succeed in their business is a key business objective for our firm. Our focus is to help people and organizations achieve goals important to them. We strive to create long-term client relationships that extend far beyond the purchase of a business management system. Many of our long-term clients consider us extended team members and invite us to participate on many projects after the initial software implementation.
TeamKBS has helped clients with the following special projects:
- Workflow Analysis
- Data Import
- Adding Custom Programming to further tailor the functionality of their system
- Employee Turnover Training for both Executives (Controller, VP-Finance, Department Head) and Non-Executives (Order Entry clerks, Accounts Payable clerks, Accounts Receivable clerks, Payroll clerks, Shipping & Receiving clerks)
- System Reviews
- Month End Closing Assistance
- Year End Closing Assistance
- W-2 Printing & Reconciliation
- 1099 Printing & Reconciliation
- Software Evaluation
As your business grows, TeamKBS actively participates in finding solutions to keep your system up-to-date with industry trends and requirements from your important customers and vendors.
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